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Operations Manager

Company:  Pacific Theatres Exhibition Corp
Location: 

Bethesda, MD, US, 20817

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Company: ArcLight Cinemas 

Role Description

Do you have a passion for film? Are you looking for a work environment where individuals pride themselves on their ability to deliver exceptional guest service? If so, ArcLight Cinemas in Bethesda is looking for engaging individuals who have the ability to be a successful leader in a demanding, fast-paced, retail environment committed to delivering exceptional, uninterrupted movie-time experiences.

 

Summary of Performance Expectations and Accountabilities:

  • Consistently demonstrate actions to deliver exceptional guest experiences.
  • Be attentive to guest needs, and connect to guests and Crew Members by being hospitable, respectful, empathetic, passionate, and social.
  • Optimize business results; to achieve the budget and the annual operation plan for the site and theater business overall.
  • Manage staffing, education, compensation, performance management, scheduling, payroll, compliance processes, and site film processes to maximize revenue.
  • Ensure the standards of excellence are maintained throughout the Guest Journey. 
  • Be proactive in the stewardship of company assets through minimizing areas of risk and loss at the site, including worker and guest safety.
  • Be a role model of the company’s operating philosophy, including building a learning community to uphold operational standards, provide feedback, and create conditions for everyone's development.
  • Demonstrate excellent interpersonal skills and positive, energetic behaviors.

 

Other Essential Requirements:

In addition to the Summary of Performance Expectations and Accountabilities, other essential requirements of this position include:

  • Be available to work nights, weekends and all recognized holiday periods.
  • Be at least 21 years of age.
  • Possess the ability to learn quickly and exercise sound judgement.
  • Be able to communicate effectively verbally and in writing.
  • Demonstrate professional conduct and appearance.

 

Education and Experience:

  • Bachelor’s degree in Business, Operations, Management or similar field preferred.
  • 1-3 years’ prior retail / hospitality experience in a supervisory role preferred.
  • Café or Restaurant experience a plus.
  • Through meaningful experiences in work, school or volunteer activities, must have demonstrated an ability to work in a demanding, fast-paced environment where multi-tasking and ability to prioritize are required.

 

ArcLight Cinemas and Pacific Theatres offers competitive pay and benefits including: medical, dental, and vision insurance, life/AD&D/LTD insurance, employee assistance program, vacation and sick pay, holiday bonus, 401(k) + 6% employer match, free movie tickets to ArcLight Cinemas and Pacific Theatres, fitness club discounts, and access to First Entertainment Credit Union.

 

It is ArcLight's policy to consider all qualified applicants for employment without regard to sex, race, color, national origin, ancestry, citizenship status, religious creed, gender, gender identity, gender expression, marital status, pregnancy, childbirth, sexual orientation, physical or mental disability, medical condition, genetic information, age, military or veteran status, or any other basis protected by applicable law. We consider qualified applicants with criminal histories, consistent with applicable law. It is also our policy to provide reasonable accommodations to people with disabilities. 

It is Company's policy to consider all qualified applicants for employment without regard to sex, race, color, national origin, ancestry, citizenship status, religious creed, gender, gender identity, gender expression, marital status, pregnancy, childbirth, sexual orientation, physical or mental disability, medical condition, genetic information, age, military or veteran status, or any other basis protected by applicable law. We consider qualified applicants with criminal histories, consistent with applicable law. It is our policy to provide reasonable accommodations to people with disabilities as required by law.


Nearest Major Market: Washington DC

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